Shipping policy

Shipping Policy

At SAHUVI, we are committed to providing a smooth, reliable, and transparent shopping experience. Please review our shipping policy below.

Order Processing

All orders are processed before shipment.

Processing Time: 1–3 business days.
Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time

Once your order has been processed, the estimated delivery time is:

United States: 5–12 business days.

Please note that delivery times are estimates and may vary due to weather conditions, carrier delays, customs inspections, or periods of high demand.

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery location.

From time to time, SAHUVI may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Tracking information may take 24–72 hours to become available after the package has been shipped.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

SAHUVI is not responsible for orders delayed or returned due to incorrect or incomplete shipping information. Additional shipping fees may apply for reshipment.

Delayed or Lost Packages

If your order has not arrived within the estimated delivery time, please contact our customer support team. We will work with the shipping carrier to investigate the issue and assist you as quickly as possible.

Delivered Orders

If your tracking information shows that your package has been delivered but you have not received it:

Check around your delivery location.
Ask household members, neighbors, or your building management.
If you are still unable to locate your package, please contact us for further assistance.